Glossary of Terms

Established to help monitor and protect the interests of Alberta's residential, farm and small business consumers of electricity and natural gas as well as adjust to the changes arising from Alberta's restructured marketplace. The primary goals of the UCA are: to help consumers help themselves; to inform and empower consumers; to facilitate representation at regulatory hearings and other proceedings.

The difference between: a) the distribution system total load for the hour, and b) the sum of the allocated hourly loads at the customers' meters, plus their allocated losses.

A bill that provides a breakdown of the various cost elements included in a customer bill, such as generation (electric energy costs), transmission, distribution, retail charges and other service charges identified by the regulator.

Regulated and non-regulated entities that participate in the electricity business and provides consumers with electric energy and electric energy services.